Carpet Cleaning SE1 Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaning SE1 provides carpet, upholstery and related cleaning services. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions. They apply to all services provided to consumers within our service area unless expressly agreed otherwise in writing.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings indicated:

Client means the person, firm or company who requests or accepts a quotation for services or makes a booking with Carpet Cleaning SE1.

Company means Carpet Cleaning SE1, the provider of cleaning services.

Services means any carpet cleaning, upholstery cleaning, rug cleaning, stain treatment or related work carried out by the Company for the Client.

Premises means the property or location where the Services are to be carried out.

Technician means any employee, contractor or representative sent by the Company to carry out the Services.

2. Scope of Services

The Company provides professional carpet and related cleaning services within its stated service area. The specific Services, including the rooms, items and areas to be cleaned, will be confirmed at the time of booking or in a written quotation.

The Company reserves the right to refuse to provide Services if the Premises are unsafe, inaccessible or unsuitable for the work required, or if the Client requests work that falls outside the usual scope of professional cleaning or would breach health, safety or environmental regulations.

3. Booking Process

Bookings may be made by the Client through the Company’s booking channels as made available from time to time. When making a booking, the Client must provide accurate information regarding the Premises, type of flooring or fabric, approximate room sizes, level of soiling, access details and any parking or entry requirements.

All bookings are subject to acceptance by the Company. A booking will only be deemed confirmed when the Company has acknowledged the booking and, where applicable, received any required deposit or prepayment. The Company may refuse or cancel any booking at its sole discretion, for example where information supplied is inaccurate, where access is not possible, or where the requested Services cannot reasonably be delivered.

The Client must ensure that an adult is present at the Premises during the scheduled time of the appointment, unless expressly agreed in advance that access can be arranged in another secure manner.

4. Quotations and Pricing

Any quotation or price indication provided by the Company, whether verbal or written, is based on the information supplied by the Client and on the normal condition of the Premises. If, on arrival, the Technician finds that the Premises or items to be cleaned differ significantly from the description provided, or are in a substantially worse condition than reasonably expected, the Company reserves the right to adjust the price accordingly or refuse to carry out some or all of the Services.

All prices are stated in pounds sterling and are inclusive or exclusive of applicable taxes as indicated at the time of quotation. The Company will inform the Client of any additional charges that may apply, such as congestion charges, parking fees or late access fees, where these are reasonably foreseeable at the time of booking.

5. Payments

Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the appointment. The Company may accept various payment methods, such as cash, card payment or bank transfer, as advised at the time of booking.

For certain bookings, including larger jobs, commercial work or bookings at peak times, the Company may require a deposit or full prepayment. Any such requirement will be communicated to the Client prior to confirmation of the booking. Deposits are normally non-refundable unless otherwise stated in these Terms and Conditions.

If the Client fails to make payment on the due date, the Company may charge interest on the outstanding amount at a reasonable rate, and may suspend or cancel any further Services until payment is received. The Client will be responsible for all reasonable costs incurred by the Company in recovering overdue amounts, including debt collection and legal fees.

6. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by giving reasonable notice to the Company. Unless otherwise stated in writing, a minimum of 24 hours’ notice before the scheduled start time is required to cancel or reschedule without charge.

If the Client cancels or reschedules with less than 24 hours’ notice, the Company reserves the right to charge a late cancellation fee up to the full value of the scheduled Services, particularly where the Company is unable to reallocate the appointment time to another Client.

If the Technician attends the Premises at the agreed time and is unable to gain access, or is turned away, or the Premises are not in a condition that allows the Services to be carried out, this will be treated as a late cancellation by the Client and the full fee may be charged.

The Company may cancel or reschedule a booking due to reasons beyond its control, including but not limited to staff illness, vehicle breakdown, severe weather or other operational issues. In such cases, the Company will notify the Client as soon as reasonably practicable and will offer an alternative appointment. The Company will not be liable for any loss or inconvenience caused by such cancellations or delays, other than refunding any prepayments for Services not carried out.

7. Client Responsibilities

The Client must ensure that the Premises are accessible at the agreed time and that any parking, entry code or key arrangements have been made. The Client is responsible for ensuring that the Technician has a safe working environment, including adequate lighting, access to water and electricity where required, and that any pets are safely controlled.

The Client must remove or secure any fragile, delicate or valuable items from the areas to be cleaned before the Technician begins work. The Company will not be responsible for any damage to items that have not been moved or protected by the Client and that reasonably should have been removed in advance.

The Client must inform the Company, prior to the start of the Services, of any known issues with carpets, rugs, upholstery or other surfaces, such as loose seams, existing damage, colour instability, or previous cleaning treatments that might affect the outcome of the work.

8. Service Limitations and Results

The Company will use reasonable care and skill when carrying out the Services and will employ appropriate cleaning methods and products based on the information available. However, the Company cannot guarantee that all stains, marks or odours will be completely removed, or that heavily worn or damaged items can be restored to their original condition.

Some stains are permanent in nature or may have caused chemical changes or damage to the fibres. The Technician will use professional judgement in selecting treatments, but the Client accepts that results may be limited by factors such as fibre type, age, previous cleaning, level of soiling, and the nature of the staining.

The Company is not responsible for any wear, fading or damage that becomes visible as a result of cleaning if such issues were pre-existing or hidden by dirt and soiling before the work commenced.

9. Liability

The Company will take reasonable care when carrying out the Services and will be responsible for any direct physical damage to the Premises or property that is caused by its negligence or that of its Technicians, subject to the limitations set out in this clause.

The Company’s total liability to the Client, whether in contract, tort or otherwise, arising out of or in connection with the Services, shall be limited to the total price paid or payable for the specific Services giving rise to the claim. The Company will not be liable for any indirect or consequential losses, including but not limited to loss of profit, loss of opportunity, loss of use, or any loss arising from delays or inability to provide the Services.

Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, or for any other liability that cannot lawfully be excluded or limited.

The Client must notify the Company of any alleged damage or issue as soon as reasonably practicable, and in any event within 48 hours of completion of the Services, so that the Company can investigate and, if appropriate, take remedial action. Failure to notify within this period may affect the Company’s ability to consider or resolve the matter.

10. Waste Handling and Environmental Regulations

The Company will handle waste and used cleaning materials in accordance with applicable environmental and waste management regulations. Any waste generated as part of the Services, such as used cleaning solutions, vacuumed debris or disposable materials, will be managed responsibly by the Technician.

The Company is not a household waste collection service and will not remove large quantities of domestic rubbish, furniture or bulky items from the Premises. It is the Client’s responsibility to ensure that heavily cluttered areas are cleared in advance, so that carpets and fabrics are accessible for cleaning.

Where the Company transports waste or removed materials, this will be done in accordance with relevant regulatory requirements. The Client agrees not to request or require the Company to dispose of any hazardous or controlled waste in a manner that would breach environmental or waste regulations.

11. Parking, Access and Charges

The Client is responsible for providing suitable parking arrangements for the Technician’s vehicle, where required, within reasonable proximity to the Premises. Any parking fees, permits or penalties arising directly from the provision of the Services at the Premises may be charged to the Client where they result from circumstances beyond the control of the Company.

If access to the Premises is restricted, requires special arrangements, or involves congestion or similar charges, the Client must inform the Company at the time of booking. Additional charges may be applied to cover such access costs where applicable.

12. Complaints and Service Issues

If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Technician on site where possible, or contact the Company within 48 hours of completion of the work. The Company may request photographs, a description of the issue, and an opportunity to revisit the Premises to assess and, if appropriate, rectify the problem.

Where a complaint is upheld, the Company may, at its option, re-perform the Services, offer a partial refund, or provide an alternative remedy. This will be the Client’s sole and exclusive remedy in respect of the complaint, subject to any non-excludable statutory rights.

13. Force Majeure

The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, strikes, transportation disruptions, accidents, public emergencies, or restrictions imposed by authorities.

14. Privacy and Data Protection

The Company will collect and process personal data provided by the Client, such as contact details and address information, for the purpose of managing bookings, delivering Services and handling payments. The Company will take reasonable steps to protect such information and will not share it with third parties other than where required for the performance of the Services, for payment processing, or where required by law.

15. Amendments to Terms

The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to new bookings made after the date on which the revised terms are made available. For existing confirmed bookings, the version of the Terms and Conditions in force at the time of booking will apply, unless a change is required by law.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

By making a booking with Carpet Cleaning SE1, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.